Linking customer satisfaction data with business metrics
As banks strive to build relationships, a national tracking study finds that good service is still key for customers
Study examines the link between hotel employee performance and guest satisfaction
Unlocking the value of your Customer Satisfaction Surveys
Designing Successful Customer Satisfaction Survey
Strategize for Customer Loyalty
Power-Up your organization for maximum retention
Best Practices in resolving Costumer Complaints
When Should Changes Be Made to a Customer Satisfaction Tracking Questionnaire?
Correct Positioning of a Customer Satisfaction Question
The Dog that Didn't Bark (More on Customer Comments)
Harris Interactive Study: Voice Automation Helps Companies Improve Customer Service
Do's & don'ts of customer satisfaction
How StorageTek built its B2B satisfaction and loyalty research program
Customer satisfaction and loyalty require ongoing measurement and analysis
Closing the customer satisfaction gap
Learning from customers' stories
Six key differences between online and offline customer satisfaction
Turning Customer Data
into Profits with a Spreadsheet- The Guide to Maximizing Customer Marketing ROI
Satisfaction Trap
Seller Beware: The Curse of the Disloyal Customer
Measuring Customer Loyalty and Customer Satisfaction
Monday, November 19, 2007
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