Top 10 Trends-2007
Mapping Your Competitive Position
Cell phone-based feedback system lets Budget Rent A Car respond quickly and to customer complaints
Tektronix uses research to create key customer metrics and drive marketing and sales strategies
Working with difficult internal clients
Customer satisfaction and company dissatisfaction
A better customer satisfaction scale
A simple method of setting priorities for improving customer service
The Net Promoter Debate: A Summary
Research examines drivers of consumer trust in pharmaceutical and other brands
Embracing the Intricacies and Consumer Power of Female Baby Boomers
The Net Promoter Debate
Tuesday, November 20, 2007
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